When placing an order on UnlockScope.com you are fully responsible for providing the correct IMEI (International Mobile Equipment Identity) number for your phone. Entering the wrong IMEI will result with us generating the wrong unlock code and the code will not work on your mobile phone. In this case we do NOT refund your purchase, as we already pay our supplier for generating a code.
You are fully responsible to make sure that the phone model and network are compatible with and supported by our service. We only support GSM networks. We do not support service providers that use CDMA technology: e.g. Verizon. Alterations to a cellular device may invalidate the manufacturer's warranty. You are responsible for checking the device warranty.
UnlockScope.com guarantees that the service provided will unlock your cellular device. Should our service not work with your device, we will issue a full refund provided the following conditions are met:
1.All information provided by the Buyer at the time of ordering is 100% accurate, including the IMEI number, the network carrier and the phone model
2.The Buyer has followed all the unlocking instructions exactly as stated (troubleshooting steps have to be followed as well)
3.The target device is not stolen or blacklisted
4.The target device has not been unlocked previously
5.An unlocking procedure using a code has never been attempted on the target device
UnlockScope.com guarantees that your handset will not be damaged during the unlocking process providing the instructions are followed exactly.
There are 3 ways that can make it possible for the generated unlock code to fail unlocking your phone:
If the phone is stolen and the carrier barred or blacklisted it
If someone has attempted too many times to unlock your phone before, if your phone is hard locked or if it has been tampered with
If the IMEI number, service provider or phone model given is incorrect
We do NOT give refunds if any of the above reasons fails to unlock your phone.
If our service fails to unlock the handset, we will contact you to confirm that the information entered when the order was placed was accurate.
If the IMEI number was incorrect, in some cases (when possible), we will ask you for the correct number and reprocess the order. If the information entered at the time the order was placed is correct, we reserve the right to require additional evidence to verify the claim that the unlock procedure did not unlock your device. You will be required to send us a video recording showing the device in question, along with the IMEI number on the sticker of the device and the IMEI number displayed on the device screen. Additionally, the video must show you inserting an alternate SIM card in the device and the displayed message on the screen, then you typing the unlock code and the message displayed after you type in the code. These measures are the only way that we can verify the validity of your claim.
Once an order is placed, it cannot be canceled as we start processing your order when we receive your phone details. Even if you have not received your code yet, we can’t cancel the order, as the wheels are already in motion and the supplier is already processing the order. To check the status of your order, please go to Order Status section.
No refund will be issued for duplicate orders.
Please check carefully if your order to unlock a phone fulfills the following:
Be sure that your phone is SIM locked. Insert another network SIM and wait for the unlocking message to be displayed. If your phone doesn't show any unlocking message and if it works with another network SIM, then your handset is NOT SIM locked
Be sure that you send us the correct IMEI. You can get the IMEI of your phone by dialing *#06# on your phone. The IMEI is a 15 digit number that is unique for each handset
Be sure to choose the original country and operator, NOT the one you wish to use it on. There are certain operators in certain countries that sell phones we can NOT unlock
If you place a wrong order by not fulfilling the requirements above, you will NOT be eligible for a refund. We support the cost for each IMEI we try to unlock, that's why if we generate a code for a wrong IMEI or a wrong network, we are not able to send your money back.
NOTE: We do not unlock CDMA or Dual-SIM Phones. If you place an order for this type of phones you will not be eligible for a refund.